Seamless queues, smart prescriptions, stronger finances. Quelo is a smart queue and financial management system tailored for small clinics, polyclinics, dental practices, and therapy centers. It streamlines patient flow, automates communication via WhatsApp, and tracks payments and collections — all through a clean, intuitive dashboard. Quelo requires no new apps for patients, making it frictionless to adopt and operate. Our mission is to simplify clinical operations and enhance patient experience using tools healthcare providers already trust and use daily.

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Welcome to Quelo, the smart queue and clinic management software designed for modern clinics and polyclinics. Quelo helps doctors and staff simplify patient registration, queue tracking, billing, and WhatsApp communication — all in one easy-to-use dashboard. With real-time updates, automated reminders, and insightful reports, Quelo empowers you to deliver smoother patient experiences and manage your clinic effortlessly. Try Quelo free for one month and experience the difference in efficiency and patient satisfaction.

Quelo Value Proposition

Quelo differentiates itself through its proprietary smart queue algorithm, which dynamically optimizes patient flow based on real-time conditions such as doctor availability, patient urgency, and historical data. This ensures minimal wait times and enhanced operational efficiency for clinics. Additionally, Quelo leverages WhatsApp for seamless communication, reducing friction in patient-doctor interactions.

Key Features:

  • Single-Tenant Application: Each clinic operates on a dedicated instance, ensuring data privacy and tailored customization.
  • Queue Management: Real-time tracking of open appointments, patients waiting, and completed visits.
  • Financial Overview: Detailed monitoring of collections, procedure-specific revenues, and payment methods (Cash, UPI, Credit Card).
  • Seamless WhatsApp Communication: Automated updates to patients and real-time queue summaries to doctors, utilizing the popularity of WhatsApp for effective engagement.

Small and medium-sized clinics face unique challenges in managing outpatient queues and finances.

Quelo Financial Dashboard

Get all financial details, from one screen

The Patient Registration Challenge

Multiple Registration Channels: Patient registrations come from multiple channels, including walk-ins, phone bookings, and on-the-spot inquiries. Managing these registrations and efficiently scheduling them poses a significant challenge.

Solution Provided by Quelo

Quelo’s quick data entry module efficiently captures patient registrations from multiple channels, creating a centralized list. Patients are then seamlessly added to the queue. Quelo provides a view for all the registered patients.

Quelo Queue Management

Manage queue in one screen, registered, in queue, completed at a glance.

The Queue Management Challenge

Managing patient queues in clinics is a complex task. While doctors may provide tentative appointment times, the system typically operates on a first-come, first-served basis, leading to uncertainty in scheduling. The fluctuating outpatient volume makes it difficult to plan resources efficiently, often resulting in long and unpredictable waiting times, which can cause patient dissatisfaction. Clinics also face infrastructure constraints, requiring adequate space and facilities to accommodate waiting patients. Additionally, the burden of scheduling and communication falls heavily on administrative staff, making queue management an ongoing challenge.

Solution Provided by Quelo

Quelo’s proprietary scheduling algorithm streamlines appointment management by automatically analyzing doctor availability and real-time registrations, reducing patient waiting time to just 30 minutes. With a single click, clinics can efficiently schedule patients without worrying about fluctuating volumes or doctor availability.

To further enhance efficiency, Quelo automates WhatsApp reminders, notifying patients one hour, 30 minutes, and 10 minutes before their appointment. This ensures timely arrivals, minimizes no-shows, and reduces administrative workload, enabling clinics to deliver a seamless and efficient patient experience. 🚀

Quelo Queue Display

Automated display and announcement of doctor wise queue position

Billing and Financial Tracking Needs:

Managing clinic finances goes beyond just consultation fees, as additional services like injections, vitals checks, lab tests, and dressings require a streamlined billing process. Tracking revenue from these services, especially when payments come through multiple modes, adds complexity to financial management. At the end of the day, clinic staff often spend significant time reconciling transactions, even after patient hours, making the process both time-consuming and labor-intensive.

Quelo simplifies billing and financial tracking by consolidating all transactions into a single dashboard. Clinics can efficiently manage consultation fees, additional services (injections, vitals checks, lab tests, dressings), and multiple payment modes without the hassle of manual calculations.

With Quelo’s dashboard, all financial data is accessible in one place, enabling real-time tracking, reducing administrative workload, and ensuring accurate revenue management—saving time even after clinic hours.

Quelo Prescription Writing

Capture, retain and access all essential case history. Spend less time on prescription writing and more time with patient.

Quelo Re-schedule appointments in the Queue

Intimate all waiting patients in the queue about an unexpected delay in one click.

Quelo Print Receipt

Print whenever you need to print a receipt. All from one screen.

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