Client Overview

Prabhath Medical Center, Hyderabad

Six Sigma Prabhat Medical Centre (PMC) is a well-established polyclinic with multiple doctors available at different timings. The clinic also offers additional services such as dressing, injections, vaccination, and vital checking.

Case Study of Quelo @ PMC

PMC encountered several operational inefficiencies:

• Registration Bottlenecks: Patients faced delays in registering and understanding their estimated time of arrival (ETA).
• Doctor Availability & Notifications: Doctors needed a way to track patient registrations and receive timely updates.
• Financial Reporting: Each doctor required a daily financial summary for their consultations and services.
• Outpatient (OP) Management: The clinic needed detailed reports on the number of OP patients and their visit details.
• Service Billing: Billing for additional services needed to be streamlined, with some services requiring doctor-wise categorization.
• Lack of a Proper Fit: Existing online booking solutions did not meet PMC’s specific requirements.

Solution Provided by Quelo

Quelo addressed these challenges with a comprehensive, customized solution:

• Streamlined Registration Process: Patients were registered quickly and provided with an ETA.
• Automated Doctor Notifications: Doctors received WhatsApp messages after each patient registration, keeping them informed in real-time.
• Daily Summary Reports: Doctors received an end-of-day financial summary, ensuring complete transparency in earnings.
• Integrated Dashboard: The clinic gained access to a dashboard that provided insights into OP details, service usage, and financial reports.
• Billing System for Additional Services: Billing was seamlessly integrated, allowing for doctor-wise categorization where required.
• Marketing & Expansion Potential: With structured data capture, PMC could now analyze trends and reach out to existing clients when introducing new doctors or services.

Results & Impact

• Improved Operational Efficiency: Registration time reduced, and doctors stayed informed effortlessly.
• Enhanced Patient Experience: Patients received accurate ETAs, reducing uncertainty and wait times.
• Better Financial Transparency: Doctors and clinic management had real-time access to revenue reports.
• Scalability & Growth: PMC could now plan for new service introductions and doctor recruitments effectively.

Quelo’s tailored approach enabled PMC Six Sigma to overcome its operational hurdles, making it a smarter, more efficient polyclinic. With real-time insights, automated workflows, and seamless communication, PMC has transformed its practice into a well-organized, data-driven medical centre.